Frequently Asked Questions

If you're curious about what makes Morris & Sons unique, read on for answers to  your frequently asked questions.

1. What sets Morris & Sons apart from other craft stores?

At Morris & Sons, we take pride in our heritage of over 50 years in the craft industry. We are a 100% Australian-owned and operated family business, and we offer an extensive range of premium-quality yarns, fabrics, and crafting supplies, along with expert advice and a vibrant crafting community. Our commitment to quality and customer satisfaction is what truly sets us apart. Discover what makes us unique by learning more About Us.

 

2. How can I stay updated on new arrivals and promotions?

When you visit our website, you’ll see a green pop-up offering 10% off your first order. Simply click on "Get My Code" to sign up for our newsletter. By subscribing, you’ll receive regular updates on our latest products, exclusive offers, and helpful crafting tips, so you never miss out on the best deals!

 

3. Do you offer international shipping?

Yes, we do! We offer worldwide shipping to craft enthusiasts everywhere. Please refer to our Shipping Policy for more details on international shipping rates and delivery times.

 

4. What is your return policy?

We want you to be happy with your purchases. Please review our Refund Policy for detailed information on returns, refunds, and exchanges.

 

5. Are there crafting courses and classes available at Morris & Sons stores?

Yes, we regularly host crafting courses and classes for all skill levels. Every month a new class and/or course is released! Keep an eye on our Knitting and Crochet classes page for upcoming sessions.

 

6. How can I get in touch with your customer support team?

We're here to assist you! Visit our Contact Us page to find our contact details, including email, phone number, and physical store address. We're always ready to answer your questions and provide assistance.

 

7. Do you have a loyalty program or rewards system for frequent shoppers?

We highly appreciate our loyal customers. We are currently in the process of enhancing our Loyalty Rewards program, and we aim to provide you with the latest updates very soon.

8. Are gift cards available for purchase?

Absolutely! Morris & Sons gift vouchers make the perfect present for crafters. You can purchase them online or in-store, and they're redeemable for any of our products.

 

9. Can I find crafting inspiration on your website?

Certainly! Explore Morris & Sons latest articles for project ideas, tutorials, and patterns. We're here to ignite your creativity and help you embark on exciting crafting journeys.

10. Is your store accessible to people with mobility challenges? 

Accessibility Information

At Morris & Sons, we strive to create a welcoming and inclusive environment for all our customers. Below is some important information regarding accessibility at our Sydney and Melbourne stores:

Sydney Store:

• The entrance to our Sydney store is accessed via three steps from street level. While there is no ramp access at the moment, we are mindful of this and always looking for ways to improve accessibility.
• Once inside, the store is on a single-level floor with no further steps.

Melbourne Store:

• Our Melbourne store is located on the first floor of the Collins Street Centre.
• The store is positioned right next to the buildings main elevator, making it easily accessible for wheelchair users and those with mobility needs.
• Escalators are also available for convenient access.